We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately by telephone, post, email or arrange to meet so that we can do our best to resolve the problem.  We will try to resolve any problem quickly and operate a complaints handling procedure to help resolve the problem between ourselves.

If you would like to make a formal complaint, then you can request our full complaints procedure by email at amanda@doylelaw.co.uk, write to us at 12 Knole Park Almondsbury Bristol BS32 4BS or call +44 (0)1454 201761. Making a complaint will not affect how we handle your matter.

What to do if we cannot resolve your complaint:

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern, and

• within six months of receiving a final response to your complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour:

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.